Dispute Resolution

If you are not satisfied with the quality of service provided by Invite Systems B.V., you have several ways of resolve the issue:

• Ask your question or submit your complaint directly to Invite Systems B.V. Management by sending email to  [email protected]. Please describe your question with all details you have and we will come back to you within 72 hours.
• In order to file a complaint click on the CEG license seal.

Players are also entitled to make a complaint with independent regulatory bodies:

• The Company's process ends if the customer’s complaint remains unresolved eight weeks after The Company received it, or the customer and The Company reach a deadlock or final position in less than eight weeks. The Company will then write to the customer with a final letter to explain:
  1. the final decision
  2. that this is the end of the operator’s complaints process, and
  3. how to escalate the complaint to an independent DR entity if the customer wishes to do so.